Horezmi Refund Policy

When you can get a refund

A drawing was not delivered or was spoiled through our fault: a failure, a misread material, a misunderstood correction.

Unspent paid balance: you can get all or part of it back.

There is no refund if you changed your mind after receiving a drawing, if the material you sent was unreadable or incomplete, or if you asked for something the Service does not do. The daily and welcome gifts are not refunded or exchanged for money.

How to ask

Write to support: support@horezmi.com or Telegram @shels_a. Give the request number or the amount you want back from your balance.

Ask within 14 days of the payment or of receiving the drawing.

How long it takes

We review a request within 24 hours.

Once approved, the money is returned within 72 hours.

Where the money goes

Back to the payment method you used. Money for a spoiled drawing can, if you prefer, go back to your balance, which is instant.

When unspent balance is refunded, the payment provider's fee for the original payment is not compensated.

Contact

Email: support@horezmi.com. Telegram: @shels_a.