Horezmi Terms of Service

1. General

1.1. These Terms of Service ("Terms") govern the use of the online service Horezmi: the website horezmi.com and the Telegram bot @supercad_bot (the "Service").

1.2. The Service is provided by Ali Ismailov, an individual ("we", "us"). Contact: support@horezmi.com, Telegram @shels_a.

1.3. By using the Service (signing in on the website, starting the bot, sending materials or topping up the balance) you confirm that you have read these Terms and accept them in full. If you do not agree, stop using the Service.

2. What the Service does

2.1. The Service is a digital service; no physical goods are delivered. From your materials (a photo, scan, sketch, PDF, DWG/DXF, DOCX, text or voice message) it uses artificial intelligence to prepare a drawing: a file for AutoCAD (DWG, DXF) or Archicad (PLN), a PDF and images.

2.2. The service is rendered when the drawing files are shown to you on the website or sent to your chat with the bot.

2.3. A drawing from the Service is a draft. It does not replace design documents or the work of a professional. Before building, manufacturing or submitting anything based on it, check every dimension yourself.

3. Balance, prices and payment

3.1. Work is paid from your balance. The price of each request depends on how complex the drawing is, that is, on how much work the AI does. Typical prices and how charges work are on the Pricing page (horezmi.com/pricing) and are shown before a large drawing starts.

3.2. Every day a free amount, stated on the Pricing page, is available to you (the daily gift). It is spent first, then the paid balance. A new user receives a one-time welcome gift on the balance. Gifts cannot be exchanged for money and are not refunded.

3.3. For a large drawing the Service names the maximum price in advance and starts only after you agree. No more than that amount is charged for that drawing.

3.4. The balance is topped up through the payment providers shown on the Account page. Money is credited to the balance at the rate shown at the time of payment.

3.5. After each drawing the Service shows how much was charged and what is left. The balance is always on the Account page.

4. Refunds

4.1. A refund is possible if a drawing was not delivered or was spoiled through the fault of the Service (a failure, a misread material, a misunderstood correction), and for any unspent paid balance.

4.2. No refund is given if you changed your mind after receiving a drawing, sent unreadable or incomplete material, or asked for something the Service does not do. Gifts are not refunded or exchanged for money.

4.3. Send a refund request to support (support@horezmi.com, Telegram @shels_a) within 14 days of the payment or of receiving the drawing, with the request number or the amount.

4.4. Requests are reviewed within 24 hours. Once approved, the money is returned within 72 hours.

4.5. Money is returned to the payment method used. Money for a spoiled drawing can, if you prefer, go back to your balance. When unspent balance is refunded, the payment provider's fee for the original payment is not compensated.

4.6. You agree to contact support first and not to dispute a payment with your bank (chargeback) without doing so.

4.7. Details are in the Refund Policy: horezmi.com/refunds.

5. Rights to materials and drawings

5.1. You send only materials you have the right to use, and no one else's personal data without the right to do so.

5.2. The rights to your materials and to the drawings you receive stay with you.

5.3. AutoCAD and Archicad are trademarks of their owners (Autodesk and Graphisoft). The Service is not made by or affiliated with them; it prepares files that open in these programs.

6. Limitation of liability

6.1. The Service is provided "as is". We do not guarantee that it will work without interruptions or errors, or that you will achieve any particular result.

6.2. We are not liable for losses from using drawings without checking them, for the actions of third parties, or for temporary technical failures. In any case our liability is limited to the amount you paid for the request concerned.

7. Restricting access

7.1. We may restrict or close your access if you breach these Terms, abuse the Service (including deliberately overloading it), or if the law or a payment provider requires it. Any unspent paid balance is then refunded under section 4.

8. Personal data

8.1. Personal data is processed under the Privacy Policy: horezmi.com/privacy.

9. Changes

9.1. We may change these Terms and the prices. A new edition is published on this page and takes effect on the date of publication. Balance already paid for is spent at the prices in force at the time of each request.

10. Contact

Ali Ismailov. Email: support@horezmi.com. Telegram: @shels_a.